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Privacy policy
and cookies.

TERZIDIS PRINT IKE respects the privacy of its customers, partners and the visitors to terzidis.gr. This policy explains which personal data we process, why, for how long and what your rights are, in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Greek law.

Privacy policy

1. Data controller

TERZIDIS PRINT IKE · Farsalon 166, 413 35 Larissa, Greece · VAT EL081228503 · GEMI 026418740000 · Tel. +30 2410 660 188 · Email [email protected]

2. The data we process

  • Quote requests and enquiries: company name, the contact person's name and role, email, telephone, job specifications and anything you send us.
  • Customers: invoicing and delivery details, quotation and order history, job approvals (name, date and time, IP address).
  • Print files: the artwork files you send us, which may contain personal data.
  • Job updates by WhatsApp: name, role, mobile number and a record of consent (date, IP address, browser), only if you have opted in.
  • Business contacts: contact details of businesses and their representatives taken from public professional sources (for example the company's website or LinkedIn), for business communication.
  • Job applicants: contact details, CV and anything else submitted through the Careers page.
  • Technical data: IP address and connection data, logged automatically for the security and operation of the website and our tools.

We do not request or process special categories of personal data (such as health data).

3. Purposes and legal basis

  • Quotations, order fulfilment, delivery and invoicing: steps prior to a contract and performance of a contract (Art. 6(1)(b) GDPR).
  • Tax and accounting obligations, electronic invoicing (myDATA): legal obligation (Art. 6(1)(c)).
  • Job updates by email: performance of a contract (Art. 6(1)(b)).
  • Job updates by WhatsApp: consent with double confirmation (Art. 6(1)(a)), which you may withdraw at any time.
  • Business communication with companies: legitimate interest (Art. 6(1)(f)). In every message you can ask us, with a simple reply, not to contact you again, and the request is honoured immediately.
  • Website security, prevention of misuse, ISO 9001 quality system: legitimate interest (Art. 6(1)(f)).
  • Job applications: steps taken at your request prior to a contract (Art. 6(1)(b)).

Data are not used for advertising, and no automated decisions or profiling are applied to individuals.

4. Recipients and processors

We do not sell personal data or share them with third parties for their own purposes. Access is limited to authorised staff and to partners bound by a data processing agreement and a duty of confidentiality:

  • Cloud service provider: hosting of our order and production systems, encrypted backups and email delivery, in data centres within the EU.
  • Our website and email hosting provider and Cloudflare, Inc. (DNS and website protection).
  • Google Ireland Ltd: reCAPTCHA (form protection) and, only with your consent, Google Analytics.
  • WhatsApp Ireland Ltd (Meta): only for those who have opted in to WhatsApp updates.
  • Our accountants and courier companies (for example DHL) for the delivery of orders.
  • Public authorities (for example the Independent Authority for Public Revenue through myDATA), where the law requires it.

Some providers (Google, Cloudflare, Meta) may transfer data outside the EU. Such transfers take place under the safeguards of the GDPR (the EU–US Data Privacy Framework or standard contractual clauses).

5. Retention periods

  • Orders, invoicing and the quality records of each production run (approvals, batch traceability): 7 years from the end of the year of the transaction.
  • Quote requests that did not lead to an order: for as long as needed to respond and for any resulting business relationship.
  • Transfer files (file-sending links): up to 90 days. Print-ready files: for as long as a repeat of the job requires.
  • WhatsApp consent: for as long as it is valid; the record of consent is kept for up to 7 years after the end of the business relationship.
  • Business contacts: for as long as the business communication continues, or until you ask us to delete them.
  • Job applications: 12 months, then deleted automatically.

Once the retention period ends, data are securely deleted.

6. Print files and customer tools

The files you send us are used solely for the job they were sent for. They are stored encrypted, with controlled access and expiring links. Our online tools (file check, job approvals, order tracking platform) record the information needed to carry out and document the job, such as the date of an approval and the person who gave it.

7. Security

We apply technical and organisational measures in line with our ISO 9001 quality system: encryption of stored data, authenticated access only, encrypted backups, change logs and HTTPS across the website.

8. Your rights

You have the right of access, rectification, erasure, restriction, data portability and objection, and the right to withdraw your consent at any time, without affecting the lawfulness of processing before its withdrawal. To exercise them, write to us at [email protected]; we reply within one month. You may also lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr).

Cookie policy

Cookies are small text files stored on your device.

  • Necessary: for the operation and security of the website (for example language selection and form protection). No consent is required.
  • Visitor statistics: aggregate measurement without cookies and without identifying visitors; the data stay on our own server.
  • Google Analytics (consent only): enabled only if you click ‘Accept’. It measures aggregate data (country, pages viewed, traffic source). The _ga cookie lasts up to 2 years. You may withdraw consent at any time through ‘Cookie settings’ at the bottom of every page.
  • Advertising cookies: none are used.

You can delete or block cookies in your browser settings; blocking necessary cookies may affect the forms.

Changes

This policy is updated whenever our processing changes; the version published on this page always applies. Last updated: October 2026.